Application and Hardware Support
Are your key Business Processes being monitored and cared for?
In today’s IT environment, complex business processes are supported on computer software and hardware. These IT components are critical to the success of an organization. Rivera Group’s team of Hardware and Application support staff are highly trained and certified and ensure that your business applications run successfully and are error free.
Our team supplies varying levels of 24x7x365 hardware and application support to include identifying and correcting failed system components, supplying emergency support for hardware or software failures, developing and maintaining interfaces to outside systems and assisting users with normal questions regarding systems operations. Our team works closely with developers and engineers if problems require major fixes.
Our team also supports upgrades to operating systems, applications and hardware components and ensures that upgrades are fully tested and operational before deployment into production. We are equipped to handle everything from large scale migrations to new platforms to minor upgrades and patch level enhancements. We also provide assistance in updating print media and on-line help, as well as documentation updates for all system and application enhancements to ensure end-users have the latest support.